During the May 29th LSNTAP Auditing Your Website for Usability Issues webinar, Laura Quinn of Idealware shared some suggestions for making your site more user-friendly. Here are some helpful takeaways from the webinar for your LawHelp site:
- When users view your homepage, they should be able to tell what you do and a few key features of your site. The homepage widget would be a good place to highlight such information. OKLAw.org does a nice job of this in their welcome widget.
- Many users go straight to the Contact Us page. Make sure not to neglect this page. See LawHelpMN.org for ideas on what to include on this page.
- Sometimes it is better to use more words than to be vague, especially on subtopic and topic labels. This can help direct users to where they need to go.
- Try to include summaries at the top of resources.
- Chunk/group text in resources to make scanning easy. Achieve this through bullet points, bolding, and other visual highlights. See a good example of this on this resource at WashingtonLawHelp.org.
- Take advantage of multimedia to assist with making your site more accessible. Check out some of the multimedia resources Louisiana has highlighted on their site.